Help & FAQ

Answers to the most common questions about FlightSchool Toolbox. Can’t find what you need? Email support or ask your school administrator.

Getting started

What the platform is and how a school comes on board.

What is FlightSchool Toolbox?
It’s an all-in-one platform for flight schools that combines three tools behind a single account and subscription: a digital pilot Logbook, FAA knowledge-test Test Prep with endorsement tracking, and School Stats for admin records, pass rates, and Part 141 reporting. Your whole school — instructors and students — works in one place instead of juggling separate apps.
How do I sign up my school?
From the Create your school page, enter your school name and pick a subdomain (for example yourschool.flightschooltoolbox.com). You’ll confirm your email, and your school workspace is created automatically with you as the Owner. You choose your starting plan there: a free plan with one student that never expires, or a 30-day trial with 50 student seats and no card.
Where do my instructors and students log in?
Everyone in your school signs in at your school’s own web address — yourschool.flightschooltoolbox.com/login. The Owner or an Admin adds each person by email from the Users page; they receive an invitation to set a password and join.
Can students sign up for their own account?
No — and this is deliberate. Every account on FlightSchool Toolbox is created by the flight school: students, instructors, and admins are all added by the school’s Owner or an Administrator from the Users page. There is no public sign-up on a school’s address, so nobody outside your school can create an account on it or take up one of your seats. If you need an account, contact your flight school directly and they’ll set one up for you.
Do students and instructors need separate accounts for each tool?
No. Every account has access to both the Logbook and Test Prep — there’s no mixing or separate sign-ups. One person, one login, all the tools their role allows.
Is there an app to install?
No. It runs in the browser on a laptop, tablet, or phone — nothing to install, and nothing to keep updated. Students can log a flight from a phone at the aircraft and see it on a laptop at home.

Accounts, roles & seats

Who can do what, and how your plan’s seats work.

What are the roles?
There are four roles:
  • Owner — the person who signed the school up; full control, including billing.
  • Admin — manages users and school settings, and sees School Stats.
  • Instructor — reviews any student’s logbook and test records, and administers Test Prep.
  • Student — keeps their own logbook and takes practice and endorsement exams.
Who counts toward my seat limit?
The number in a plan’s name is students. Instructors and admins never consume a student seat — they have their own allowances, which grow with the plan and are listed on the pricing page — and the owner is always one on top of everything. So a 10-student plan is 10 students plus that plan’s staff, not 10 people in total.
How do I add, change, or remove a user?
An Owner or Admin manages everyone from the Users page — add someone by email, change their role, or remove them. When a student finishes, marking them for graduation frees the seat immediately while keeping their record; their flights go back to being their own personal logbook, and your school keeps an archive. If you need a change and you’re not an admin, contact your school’s administrator.
Who can see the School Stats module?
School Stats is limited to Owners and Admins. Instructors and students don’t see it. It holds the school’s roster, pass-rate analytics, and FAA Part 141 reporting.

Your data

Bringing it in, taking it out, and who can see it.

Can we bring our existing records in?
Yes, both kinds. Flight logs import from a ForeFlight, Garmin Pilot, LogTen Pro, or Logbook Pro CSV — or any spreadsheet, with a column-mapping step. Student records import into School Stats from CSV or Excel, previewed as a dry run before anything is written. Re-importing is safe in both: duplicate flights are skipped, and students are matched rather than duplicated.
Will you do the import for us?
Yes — send your files to support@flightschooltoolbox.com and we’ll load them, including a separate logbook file per pilot. It’s part of how we onboard a new school.
Can we get our data back out?
Always, and without asking us. Every pilot can export their logbook as a generic CSV or a LogTen Pro CSV; admins can download the School Stats roster as CSV; and the Logbook prints an experience summary, a printable logbook, an insurance snapshot, and the IACRA / 8710 grid. Exports stay available even if a subscription lapses.
Is my school’s data private?
Yes. Each school’s data is isolated to that school — no other school can see your students, logbooks, or records. Within your school, staff can see students’ records; students see only their own.

Logbook

The IACRA-aligned digital pilot logbook.

What can the Logbook do?
Log flights with full detail, track totals and currency, break time out by aircraft category (retractable, TAA, multi-engine, tailwheel, turbine, and more), record and manage endorsements, and generate reports and printable summaries — including an insurance-ready experience snapshot.
Can I bring in flights from another logbook app?
Yes. Use the Import/Export page in the Logbook tab to import flights, and to export your logbook back out as a file whenever you like. Your data is always yours to download. Note that a flight belongs to whoever is signed in, so each pilot imports their own file — or the school can send them all to us to load.
Can instructors see their students’ logbooks?
Yes. Any staff member (Owner, Admin, or Instructor) can view any student’s logbook from the Student Logs page, so you can review progress school-wide.
How is simulator and training-device time handled?
Separately from flight time, as the regulations require. FFS, FTD, and ATD hours are logged in their own fields and excluded from every flight-time total, then reported in their own columns — the same ones FAA Form 8710-1 asks for. If your old logbook added sim time into your totals, your totals here will be lower and more defensible.

Test Prep

FAA knowledge-test practice and endorsements.

How do practice and endorsement exams work?
Students take practice exams (100 questions by default, drawn from the FAA-aligned question bank) to study, and endorsement exams to demonstrate readiness. A student becomes endorsement-eligible in a course once their most recent 3 endorsement exams are all at 80% or better — which their instructor can see and print as a CFI endorsement report.
Does anyone find out how I did on an endorsement exam?
Yes — and that's the point of them. Every time a student completes an endorsement exam, the school's instructors and admins get an email with the score and how many consecutive passes the student is on, plus a link to their record. Practice exams are private study and never send anything. Staff can also see every completed exam in the app whether or not they read the email.
Which courses are covered?
Private Pilot, Instrument Rating, and Commercial Pilot, each with its own question bank and its own endorsement tracking.
How do I switch to Instrument or Commercial?
Use the course buttons at the top of your Test Prep page — Private Pilot, Instrument Rating, or Commercial (SEL). Every student has all three; your school doesn’t need to turn anything on. The practice exams, endorsement exam, and endorsement progress on the page all follow the course you pick, and each course keeps its own history, so switching never affects your progress in another.
Is there a calculator during exams?
Yes — students get a built-in calculator with a standard four-function mode and an E6B flight computer (time/speed/distance, fuel, wind correction, and density-altitude/true-airspeed), so there’s no need for a separate device.
Can I resume an exam I didn’t finish?
Yes. Unfinished exams are saved as drafts and show a Resume option on your Test Prep dashboard. You can also delete a draft you don’t want to continue.
Can students review their exams afterwards?
Students can review their practice exams question by question. Endorsement exams are reviewable by staff, not by the student — an endorsement is FAA-facing, and studying the exact exam that endorses you would defeat the point.
A question looks wrong — what do I do?
Use the “Report question” flag while reviewing. Your school’s staff can see flagged questions, and the platform team reviews them against the canonical question bank.

School Stats

Records, pass rates, and Part 141 reporting (admins only).

What is School Stats for?
It helps the school track student records, enrollments, and milestones; measure pass rates and completion; and produce FAA Part 141 reports. The roster here is made of school records, which are separate from login accounts, so you can track every student your school reports on.
Can I import my existing roster?
Yes. School Stats imports rosters from CSV and Excel (XLSX) with a preview-then-commit step, and matches existing records so re-imports don’t create duplicates. You can also export the roster back out as CSV.
What does the Part 141 report cover?
The first-attempt pass rates §141.5(d) asks for — 80% on knowledge tests and 80% on practical tests, judged separately — plus the §141.5(e) count of at least 10 different people graduated in the period. Ground and flight training are tracked with their own FAR part and their own graduation date, so a student who is Part 141 for ground and Part 61 for flight is counted correctly on each half. More detail for admins →

Plans & billing

Trial, free tier, upgrading, and cancellation.

What does it cost to start?
Nothing. A new school chooses between a free plan with one student seat, which never expires, and a 30-day trial with 50 student seats. Neither asks for a card. Current plan prices are on the pricing page.
What happens when the trial ends?
Access pauses until the Owner chooses a plan — it doesn’t silently drop to the free plan, because a school that trialled with 40 students would then be running 40 students on a 1-student plan. Nothing is deleted, and choosing a plan restores everything exactly as it was.
What plans are available?
Plans are sized by the number of student seats — currently 10, 25, and 50 students — with instructors and admins included on top. See the pricing page for current amounts. If you need a size that isn’t listed, get in touch and we’ll help.
How do I upgrade or manage billing?
Only the Owner manages the plan, from the Billing page under School Settings. You’ll be prompted to upgrade there when you reach your student limit.
What happens if we cancel?
Your data is never deleted. A cancellation starts a 15-day grace period during which you keep working and the Owner can export all records; after that the suite locks with the data preserved, and re-subscribing at any time restores full access.

Login & account help

Signing in, passwords, and access issues.

How do I get an account?
Your flight school creates it for you. All accounts — student, instructor, and admin alike — are set up by the school’s Owner or an Administrator, so contact your flight school directly to be added. Depending on how they set you up, you’ll either receive a temporary password (you’ll be asked to choose your own the first time you sign in) or an invitation link to pick a password up front. You can’t create an account yourself, and there’s no individual or personal plan: FlightSchool Toolbox is sold to flight schools, and every account belongs to one.
I can’t sign in — what should I check?
Make sure you’re signing in at your school’s address (yourschool.flightschooltoolbox.com/login), not the main site. If you were just invited, confirm your email first. Still stuck? Contact your school administrator, who can check your account and re-send an invite.
How do I reset my password?
Use the Forgot password link on the sign-in page and follow the emailed instructions.
I was asked to change my password when I first signed in.
That’s expected when your school created your account with a temporary password. Choosing your own password finishes setting up the account, and the temporary one stops working.

Still need help?

For account or access questions, your school administrator can help fastest. For anything else — including data imports — reach the platform team.