Instructor FAQ

• an invite link, where you choose your own password and nothing is ever shared in the clear; or
• an account with a temporary password, in which case the app makes you replace it the first time you sign in, before anything else is reachable.

If neither reached you, ask the person who added you rather than resetting — they can see the account and re-issue it.

• Logbook — your own flights, reports and endorsements, plus Student logs, the school-wide student roster.
• Test prep — your students' exam records, the endorsement report, and the flagged-question queue.

School (pass rates and FAA Part 141 reporting) and Administration (people, school profile, billing) are owner/admin surfaces and don't appear for you. That's deliberate — the menu hides what your role can't open rather than greying it out, and the server enforces it too.

Two things worth knowing: the totals reflect only flights tagged to your school, so a student who also flies privately will show lower numbers here than in their own logbook; and you cannot edit anything. A correction has to come from the student.

The table separates practice attempts from endorsement attempts, and shows endorsement progress, last attempt and last login — so a student who has never signed in reads differently from one who signed in and stalled. Clicking a row opens their full record.

• Practice — completed practice attempts. Volume here is effort, not evidence.
• Endorsement exams — completed endorsement attempts. This is the FAA-facing number, which is why it's counted separately: a student can look busy on practice while having sat several endorsement attempts, and those are the ones that decide eligibility.
• Endorsements — the certificates they are currently eligible for, if any.
• Last attempt — when they last sat an exam.
• Last login — when they last signed in, or Never. Read that one carefully: “Never” is an onboarding problem (they never got in), while a login with no attempts is a study problem. They need different conversations.

Every column sorts. Sorting by Last login puts the students who haven't started at the top.

• Practice — 100 questions by default, passing at 70%. Taken as often as they like.
• Endorsement — 100 questions, passing at 80%. These are the ones that decide whether a student is eligible for a knowledge-test endorsement, so they mirror the real FAA test.

Students can't: they may review their practice exams, but an endorsement exam reports a score only, exactly as the real FAA test does. So a student asking “which ones did I miss on the endorsement?” needs to sit with you — which is the point.

Read that carefully, because two reasonable assumptions are wrong:

• It is not “best 3 of however many.” A single failure inside that trailing window breaks eligibility until it's pushed out by newer passes.
• There is no time window — attempts from months ago still count if they're among the most recent 3.

• An email to every instructor, admin and the owner each time one of your students completes an endorsement exam. It carries the score, how many consecutive passes they now have, and a link straight to their record — and the subject line calls it out when that exam is the one that makes them eligible.
• an “Endorsements passed” banner on that student's Test Prep record, and
• an endorsements column on the Students table, so you can see the whole class at a glance.

Practice exams never email — only endorsement exams do, since those are the attempts that decide eligibility. If the emails aren't arriving, check spam first, then ask your school owner: they're sent to the address on your account.

1. The student composes the endorsement in their Logbook and enters your email address.
2. You get a link to review and sign it. You don't need an account, and you don't need to be signed in — the signing page is public, so it works for an outside CFI too.
3. You read the endorsement text, and sign. The text is locked at that point, so what you signed is what stays on the record.

The link expires after 14 days. If it lapses, the student sends a new request — an expired link can't be revived, on purpose.

Replies to anything the platform sends go to support@flightschooltoolbox.com, so a reply is read by a person rather than bouncing.

Either way, press Resolve to clear it from the queue. It records who resolved it and when, and it doesn't change the student's score.